frequently asked questions

What areas do you serve? Is there a travel fee?
We serve the entire Denver Metro area and up to 1 hour outside of our base in Denver, Colorado. We can also travel outside this radius in certain cases, so feel free to inquire.

Travel fee:
Delivery, setup, pickup, and breakdown are included within 15 miles of Glamp + Gather Co.’s Denver 80221 base.

Events located 16–30 miles away are subject to a flat $50 travel fee.

Locations beyond 30 miles may be accommodated for an additional fee based on distance.

How do bookings + payments work?

Booking Deposit: A $200 non-refundable deposit is required to reserve your party date and will be credited toward your balance
Final Balance: The remaining balance and final guest count are due 7 days before your event. Once final payment is made, the guest count cannot be reduced and refunds will not be issued for cancellations or no-shows
Rush Booking Fee: A $75 rush fee applies to parties booked within 7 days of the event date
Last-Minute Guest Add-On: Additional guests requested within 7 days of the event incur a $75 fee per guest, based on availability

All payments are accepted via a secure online payment link and we accept all major Credit Cards and Apple Pay (please note: 3% processing fee applies).

What if items get damaged or lost?

No refundable damage deposit is required. The Client is responsible for all Glamp + Gather Co. rental items from setup through pickup and responsible for costs associated with damaged, excessively soiled, missing, or unreturned items beyond normal wear and tear. Charges up to $100 may be assessed for minor damage, cleaning, or missing items. Damage or loss exceeding $100 will be billed at the actual repair or replacement cost.

What is your cancellation policy?

If you cancel within 7 days of your event, the full payment is forfeited. Cancellations made more than 7 days in advance will result in a loss of the $200 retainer. We will work with you to reschedule your party, subject to availability, and you have up to one year from your original party date to reschedule.

What if you don’t have the theme or add-on I want?
We want to help you bring your party ideas to life! If you have an idea in mind that we do not currently have listed in our themes, please reach out and let us know what you’re thinking, we can make it happen! Custom theme upgrades start at $75.

What is your guest count policy?
At booking, please provide an estimated guest count, including the guest(s) of honor. A week before your party, we’ll confirm the final guest count and collect the remaining balance. Once the final payment is made, no refunds will be given for unanticipated absences. If you need to add guests within 7 days of the event, a $75 "last-minute" fee will apply per additional guest, depending on availability.

How long is the rental period?
The rental period is approximately 24 hours, give or take depending on staff availability for pick up. Time extensions can be considered for an additional price of $30 per tent, per night, subject to availability. DIY rental period is approximately 48 hours and all items must be returned within that timeframe to avoid being charged in full for all items.

How long does setup and takedown take?
Setup typically takes 1.5 to 2 hours, depending on the size of the party and add-ons. Takedown takes about 30 minutes to 1 hour.

What do I need to do before you arrive?
Please ensure you have adequate space for the setup without restriction and the space is clean and cleared of any furniture. If there’s snow or ice on the ground, please make sure the path to your door is shoveled and de-iced for safety. Pets should be put away prior to arrival.

What are the tent setup dimensions?

Standard Twin: 75"L × 39"W × 66"H
Twin Slim: 75"L × 30"W × 66"H (best for larger parties)

Please measure your space before booking to ensure it accommodates the number of tents reserved. We can configure the tents in various layouts to suit your space needs, however, we cannot issue refunds if we are unable to fit the reserved tents into your space.

What if I have pets? What is your pet policy?

Our expectation regarding pets is that they are not allowed in the same space as the rentals or on the rentals.

What do party guests need to bring?

Due to hygiene restrictions, all guests are required to bring their own sleeping pillows, as we only provide decorative pillows for the setup. Sleeping pillows can be purchased as an add-on.

Does Glamp + Gather Co. facilitate the party?
We handle the delivery and setup of tents and decor, but it’s the host’s responsibility to supervise and facilitate the party.

Do you provide food and drinks?

We do not provide food or drinks, but we’re happy to offer recommendations for local vendors.